Please use the hotel address as the recipient address and write the name of the guest who is staying at the hotel and the reservation number.

Address: 772 Gaya-daero, Busanjin-gu, Busan, 47285
Tel.: +82-51-810-5141
Recipient: OOO, Concierge, LOTTE HOTEL BUSAN (Guest Name, Reservation Number)

There is no shuttle service.

[Check-in]
Check-in time is 2:00 PM (3:00 PM in July - August).
* Please note that the front desk may be busy at peak check-in hours between 2:00 - 5:00 PM.

[Check-out]
Check-out time is 11:00 AM.

Yes, the first floor concierge will store it for you.

Parking is free. Please register your license plate number at check-in.
(Valet service is available for a fee.)

Enjoy complimentary Wi-Fi throughout the hotel.
The Wi-Fi ID is “Lotte hotel” and there is no password.

Pets are not permitted in the hotel. We apologize for any inconvenience.

There are no vending machines on the premises.

There are none on the premises. We apologize for any inconvenience.
However, you may use the hotel laundry service for a fee.

Yes, wheelchairs and strollers are available. You may rent them at the concierge.
Please note that quantities are limited, and rental is subject to availability.

There is a convenience store near the hotel.

Yes, it is located at the West Gate near the 1st floor lobby. It is available at any time.

In general, we settle payments in advance at check-in. You can pay with cash or a credit card.

All hotel rooms have a city view. They are either south facing or north facing, depending on the room type.

Yes, there are two Deluxe Twin rooms and two Deluxe Double rooms.

The front desk is on the first floor.
Press “FRONT” or “0” on the phone in your room to call the front desk. (Available 24 hours)
You may also call the direct phone number at 051-810-5116.

Open the room door, place the key in the key slot, and the room lights will turn on. If the lights do not turn on, contact us by pressing “0” on your phone.

Tap the room key on the door. When the green light turns on, you can open the door.

The windows in the room cannot be opened for safety reasons. We apologize for any inconvenience.

In general, payments are processed at check-in. If you use additional services during your stay, you will be charged at check-out.
Please note that the front desk may be busy around 11:00 AM on the day of check-out. Please make sure you have enough time to process your payment.

You can use it.
To call another room in the hotel: 7 + 4-digit room number
To make a domestic call: 9 + area code + phone number
To make an international call: 9 + 001 + country code + phone number
* Fees will apply for local and international calls.

Rooms are cleaned between 10:00 AM - 5:00 PM daily.
If you need your room cleaned, press the “MAKE UP” button on the touchpad on the table near the bed.

You can use the thermostat on the wall to control the air conditioner/heater.

Enjoy complimentary Wi-Fi throughout the hotel.
The Wi-Fi ID is “Lotte hotel” and there is no password.

As part of the “Re:think” campaign, shampoo, conditioner, body wash, and body lotion are available in the room, but disposable products such as toothbrushes, toothpaste, razors, and shaving gel will not be provided. These items can be purchased in the mini bar as needed.

Only bottles marked “Free” are complimentary. All other beverages will incur a charge.

Yes, you can. Room service is available from 6:00 AM to 12:00 AM.
For more details, please contact us for assistance at 051-810-1000.

Yes, you can. To make restaurant reservations, go to the LOTTE HOTEL BUSAN website or call the respective establishment directly.

Children cannot enter the bar even if they are accompanied by their parents.

The breakfast buffet is open from 6:30 AM - 10:00 AM at La Seine on the 5th floor.

Pets cannot enter the restaurants. We apologize for any inconvenience.

Yes, there is a corkage fee. It is KRW 100,000 per beverage bottle and KRW 150,000 if the retail price of the beverage is KRW 700,000 or more.
There is a limit of one bottle per table regardless of the beverage type.

Please contact the Banquet Reservation Office (051-810-6500) and the manager will assist you.

There is one ballroom, three mid-sized event halls, and seven small event halls, for a total of 11 event spaces. You can see the specifications of all the event spaces by clicking “Conference” on the website.

The large Crystal Ballroom and mid-sized Pearl Room are on the 3rd floor, the mid-sized Emerald and Sapphire Rooms are on the 41st floor, and the small event spaces are on the 42nd floor.

It is possible. To make a reservation, please contact the Banquets and Events Manager who will assist you with your reservation.

Morning events are from 9:00 AM - 3:00 PM, afternoon events are from 5:00 PM - 10:00 PM, and all-day events are from 9:00 AM - 10:00 PM.
Please contact the Banquet Reservation Office (051-810-6500) for details on event pricing.

Please contact the Banquet Reservation Office (051-810-6500) for a detailed consultation. We operate on an advance reservation system upon visiting.

You can choose from a buffet, lunch boxes, Western, Chinese, or Korean cuisine, and we will offer meals that are most appropriate for the individual events.

You can get to the event space on the 3rd floor using the elevator from the underground parking, and by using the main elevator & escalator on the 1st floor.
To get to the 41st or 42nd floor, please use the elevators for higher floors from the main elevators on the 1st floor.

Please register your vehicle license plate number on the vehicle registration list at the entrance to the event space you are attending. Free parking will be provided for the duration of the event.

The sauna is free for two guests once per night. Hours are from 6:00 AM - 10:00 PM.
It is closed on the fourth Wednesday of each month. [Subject to change depending on the hotel operating circumstances.]
* Age Limit: As of 2024, guests born in 2011 or before may enter.

The gymnasium is free for two guests once per night. Hours are from 6:00 AM - 10:00 PM.
It is closed on the fourth Wednesday of each month. [Subject to change depending on the hotel operating circumstances.]
* Age Limit: As of 2024, guests born in 2005 or before may enter.

The swimming pool admission fees and hours vary by season. For more details, please go to the Swimming Pool menu on the website.
* Children aged up to 48 months can enter free of charge.

Guests with tattoos cannot enter the sauna. If you wish to use the swimming pool or gymnasium, please use a pad, sleeves, or rash guard to cover your tattoos.

The swimming pool will be open even in rainy weather.
[However, please note that the outdoor swimming pool may be closed if hazardous conditions such as flying debris, damage to facilities, or ice are detected due to strong winds, heavy rain, or low temperatures.]

The swimming pool does not require advance reservations. Please check at the swimming pool information desk on the day of use.

Only Fitness Club members and hotel guests can use the swimming pool.

Children aged up to 36 months must wear waterproof diapers, and children with a height of less than 140 cm must wear a life jacket or arm floats. They cannot enter the swimming pool without the required equipment.
(Life jackets and arm floats may be rented free of charge.)
[Rentals are available on a first-come, first-served basis and may not be available if supplies run out.]

Please wear a swimsuit, rash guard, or swim cap.
[Swim caps are not required for the outdoor swimming pool.]
- Guests wearing room slippers, dress shoes, or sneakers cannot enter the swimming pool. Please provide your own slippers to prevent slipping accidents.

The sun beds, day beds, couple cabanas, and family cabanas at the outdoor swimming pool are available to rent for a fee. To see prices and times, please go to the Outdoor Swimming Pool menu
on the website.
Advance reservations are not available for convenience facilities. Please pay the fee at the site.

Water activity equipment cannot be brought into the swimming pool.
[However, neck floats for babies are allowed.]

Swimsuits are not available for sale, but swim goggles and swim caps are available to purchase.
Swim goggles: KRW 30,000 / Swim cap: KRW 10,000

Bathroom amenities such as shampoo, conditioner, body wash, and shaving cream are available in the sauna, in addition to cosmetic products such as toner, lotion, and body lotion.

You can wear your own workout clothes when using the gymnasium. If you do not bring workout clothes, you can borrow workout clothes and socks free of charge in the hotel.
[There is a fee for renting training shoes of KRW 4,000 per pair.]
* For the safety of guests, if you are wearing anything other than training shoes, such as dress shoes, slippers, or sandals, you cannot enter the gymnasium.

The golf range is open from 6:00 AM to 9:00 PM.
It is closed on the fourth Wednesday of each month. [Subject to change depending on the hotel operating circumstances.]
There are no golf clubs or golf gloves available to rent, so please make sure to bring your own.
The fee for using the golf range is KRW 32,000 per 40 minutes for one session. Hotel guests will receive a 30% discount.