Please use the hotel address as the recipient, but you must enter your name and stay dates. (Must call the front desk in advance)

Address: 83 Doryeong-ro, Jeju-si, Jeju-do, LOTTE City Hotel Jeju
Tel.: +82-64-730-1000
Recipient: OOO (Name of person who made the reservation)

Yes. Shuttles run from the hotel to the airport four times a day. (9:00 AM, 10:00 AM, 11:00 AM, 12:00 PM)
For more details, please go to [Special Offers] - [Hotel Experiences] on the website.
https://www.lottehotel.com/jeju-city/ko/hotel-offers/events.html

Check-in is at 3:00 PM and check-out is at 12:00 PM.

Yes. Luggage can be stored at the front desk (6F).

It is free for guests using the hotel or restaurant. (Vehicles must be registered at the front desk after parking.)

Electric car charging stations are available at the New Jeju public parking lot just 700m from the hotel.

The swimming pool is on the sixth floor of the hotel. Only hotel guests may use the pool. (Fees apply)
For more details, please check the “Facilities” section of the website.

Please note that pets are not allowed to stay in our hotel rooms.

Yes. You can purchase toothpaste, toothbrushes, razors, shaving gels, and light snacks at City Express (vending machine) on the sixth floor.

Yes. The coin laundromat is on the sixth floor of the hotel. (Available 24 hours)
- Washing machine: KRW 5,000, Dryer: KRW 5,000, Detergent: KRW 1,000

Yes. Wheelchairs and strollers can be rented at the front desk on the sixth floor.

Yes. A 7-Eleven convenience store is located on Floor B1 of the hotel. (9:00 AM - 11:00 PM)

A currency exchange machine is available at the lobby on the sixth floor of the hotel.

In general, you must pay for your stay at check-in.
(If you are using mobile check-in, you can pre-pay for your stay prior to checking in.)

The available views are city view, mountain view, or ocean view.

Yes. Superior Suite Mountain and Superior Suite Ocean rooms are available.

Yes. Accessible rooms with wheelchair access are available at the hotel.

Our main phone number is +82-64-730-1000.
To call the front desk, please press “0” on the phone in your room.
(Available 24 hours)

All areas in the hotel, including hotel rooms, are strictly non-smoking. (A penalty will be charged for any violation of this policy.)

To turn on the room lights, insert the card key in the slot on the wall at the room entrance.

Yes. For your safety, room windows are designed for ventilation and can only be opened up to 10 cm.

Yes. To make external phone calls, please dial "9" first, followed by the phone number. (Charges apply)

You can use the thermostat on the wall.
Press the ON button and set the temperature, and the air conditioner/heater will work automatically to reach the desired temperature.

Yes. Enjoy complimentary Wi-Fi throughout the hotel with no password required.

Two bottles of complimentary mineral water are provided daily in the mini bar.

You may use the Internet and print documents at a charge at the business corner.

You can book banquet or meeting rooms by calling the phone number below.
C-Café +82-64-730-1040

This space is exclusively for hotel guests. It remains open on rainy days but may be closed temporarily depending on weather conditions.

- Children aged 12 and below must be accompanied by their guardian.

The swimming pool measures 20 m in length and has a depth of 1 m.

- Children under 48 months can use the swimming pool free of charge.

Yes. It is open exclusively to hotel guests free of charge.

Yes, we do. There are lockers on Floor B3. (Charges apply)

- 1 month: KRW 55,000

Yes. It is possible. (It is currently undergoing renovations and is expected to reopen in December.)

Yes. It is possible. (Reservation inquiries: C-Café +82-64-730-1040)