- Maximum 10 guests/table for groups
- The above discounts apply only to the food portion and non-alcoholic beverages of the bill and exclude alcohol beverages, tax, gratuity and service charge
- Valid at all participating restaurants and during all meal periods. Not valid for outside banqueting or catering
- Valid only one card per table
- Dining discounts may not apply on special festive holidays such as Christmas Day, New Year's Eve, New Year's Day and Valentine's Day, however, may be applicable at the discretion of the hotel
- Non-Transferable

1. Member must show membership card upon arrival at the restaurant and/or surrender the certificate to receive member benefits.
2. Only one L7 Club card is accepted per booking.
3. Dining Discount is not available on packages inclusive of accommodation and meals or any other special offer.
4. Dining Discount is not available on room service menus, snack menus, supper menus, children's menus, and special events held in function rooms. Dining Discount is not available on outside banqueting, outside catering and take- away.
5. Dining Discount is not valid for tax, service fee and gratuity.
6. L7 Club Discount cannot be used in conjunction with any other dining discounts or offers.
7. Dining Discount is not transferable.

- Maximum 10 guests/table for groups
- The above discounts apply only to the food portion and non-alcoholic beverages of the bill and exclude alcohol beverages, tax, gratuity and service charge
- Valid at all participating restaurants and during all meal periods. Not valid for outside banqueting or catering
- Valid only one card per table
- Dining discounts may not apply on special festive holidays such as Christmas Day, New Year's Eve, New Year's Day and Valentine's Day, however, may be applicable at the discretion of the hotel
- Non-Transferable

1. Member must show membership card upon arrival at the restaurant and/or surrender the certificate to receive member benefits.
2. Only one L7 Club card is accepted per booking.
3. Dining Discount is not available on packages inclusive of accommodation and meals or any other special offer.
4. Dining Discount is not available on room service menus, snack menus, supper menus, children's menus, and special events held in function rooms. Dining Discount is not available on outside banqueting, outside catering and take- away.
5. Dining Discount is not valid for tax, service fee and gratuity.
6. L7 Club Discount cannot be used in conjunction with any other dining discounts or offers.
7. Dining Discount is not transferable.

- Apply to 7 nights per week and all room types for which the Best Flexible Rate is available, subject to last room type availability
- Member card must be presented upon check-in
- Transferable and member do not need to be presented at time of check-in
- Flexible check-out time up to 4pm at no additional charger, subject to availability

1. L7 Club member promotional rates or special offers available from time to time. Airfare and accommodation packages are excluded from L7 Club accommodation benefits unless stated otherwise.
2. Any accommodation certificates are only valid for the days and period specified.
3. Seasonal rates or other rates that are lower than those offered to L7 Club members may be available from time to time. Please check at time of booking if there are lower rates available.
4. A member staying more than one night may use certificates on consecutive nights unless otherwise stated.
5. L7 Club accommodation benefits cannot be used in conjunction with any other accommodation discounts or offers.
6. To qualify for accommodation benefits, members must show their valid membership card and/or accommodation certificates on arrival.

- This certificate entitles the member for one (1) complimentary night in a Superior Room. Advance reservation required, subject to availability.
- Members may upgrade to higher room types; hotel reservations will provide details of supplement charges at the time of booking.

1. Certificate is non-transferable;
2. Certificate is valid for one (1) room and one (1) night only;
3. Certificate cannot be used in conjunction with any other certificates, hotel special offers, discounts or promotions;
4. Certificate cannot be exchanged for cash, in non- commissionable, and non-replaceable if lost or stolen;
5. Certificate can only be used once;
6. Prior reservations required and subject to room availability, please state your intention to use certificate at the time of reservations;
7. Certificate must be presented upon check-in and a valid membership card must also be presented;
8. The membership numbers on both membership card and the certificate must be the same;
9. Certificate cannot be sold separately;
10. Hotel reserves the right of final interpretation of all terms & conditions of use, which are subject to change without prior notice.
11. Check in time: 3.00 pm. Check out time: 12.00 noon. Blackout dates may apply. (Blackout dates include: Christmas Day, New Year's Eve, New Year's Day and
Valentine’s Day and any additional local blackout dates).
12. Please check when booking membership benefits are available /applicable on dates required.

- This certificate entitles the member for a complimentary lunch buffet for 2 at Layered restaurant. Valid Monday through Sunday.
- On days when Layered Restaurant does not offer a lunch buffet, member is entitled to dine a selected set menus to the value of VND 1,500,000 for two (2) people sharing on a complimentary basis.

1. Certificate is non-transferable.
2. Valid at Layered Restaurant only.
3. Valid Monday through Sunday.
4. Advance reservation recommended.
5. One certificate per table per visit, cannot be used in conjunction with any other certificates, hotel special offers, discounts or promotions.
6. Certificate cannot be exchanged for cash, non- commissionable and non-replaceable if lost or stolen.
7. Certificate can only be used once.
8. Certificate not sold separately.
9. Hotel reserves the right of final interpretation of all terms & conditions of use, which are subject to change without prior notice.
10. Blackout dates may apply. Blackout dates include Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Valentine’s Day, International Women’s Day, Easter Brunch Buffet, Hung King's Commemoration Day, Vietnamese Liberation Day, Liberation Day, Mid-Autumn Festival, Vietnamese Women’s Day, Vietnamese Lunar New Year TET. Please check when booking membership benefits are available /applicable on dates required.
11. Certificate is valid for use subject to availability.

- This certificate entitles the member for a complimentary dinner buffet for 2 at Layered restaurant. Valid Monday through Sunday.
- On days when Layered Restaurant does not offer a lunch buffet, member is entitled to dine a selected set menus to the value of VND 1,500,000 for two (2) people sharing on a complimentary basis.

1. Certificate is non-transferable.
2. Valid at Layered Restaurant only.
3. Valid Monday through Sunday.
4. Advance reservation recommended.
5. One certificate per table per visit, cannot be used in conjunction with any other certificates, hotel special offers, discounts or promotions.
6. Certificate cannot be exchanged for cash, non- commissionable and non-replaceable if lost or stolen.
7. Certificate can only be used once.
8. Certificate not sold separately.
9. Hotel reserves the right of final interpretation of all terms & conditions of use, which are subject to change without prior notice.
10. Blackout dates may apply. Blackout dates include Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Valentine’s Day, International Women’s Day, Easter Brunch Buffet, Hung King's Commemoration Day, Vietnamese Liberation Day, Liberation Day, Mid-Autumn Festival, Vietnamese Women’s Day, Vietnamese Lunar New Year TET. Please check when booking membership benefits are available /applicable on dates required.
11. Certificate is valid for use subject to availability.

- This voucher is valid for a complimentary drink valued at VND 750,000 (including tax) for a minimum of four (4) people dining at Layered restaurant or Tim Ho Wan restaurant
- Drink must be consumed in the restaurant and cannot be taken away.

1. Certificate is non-transferable.
2. Valid Monday through Sunday.
3. Certificate must be presented when order is placed.
4. Voucher must be consumed in the restaurant and may not be removed.
5. Not valid for room service.
6. One certificate per table per visit, cannot be used in conjunction with any other certificates, hotel special offers, discounts or promotions; cannot be redeemed together with complimentary dining certificate.
7. Certificate cannot be exchanged for cash, non- commissionable and non-replaceable if lost or stolen.
8. Certificate can only be used once.
9. Certificate cannot be sold separately.
10. Hotel reserves the right of final interpretation of all terms & conditions of use, which are subject to change without prior notice.
11. Blackout dates may apply. Blackout dates include Christmas Day, New Year's Eve, New Year's Day, Valentine’s Day, International Women’s Day, Easter Brunch Buffet, Hung King's Commemoration Day, Vietnamese Liberation Day, Liberation Day, Mid-Autumn Festival, Vietnamese Women’s Day, Vietnamese Lunar New Year TET. Please check when booking membership benefits are available /applicable on dates required.

- This certificate entitles the member for a 900g birthday cake redeemable during the month of the member's birthday, while dining in the restaurant.

1. Certificate is non-transferable.
2. Minimum 24-hour advance notice required.
3. Not valid for room service;
4. One certificate per table per visit, cannot be used in conjunction with any other certificates, hotel special offers, discounts or promotions;
5. Certificate cannot be exchanged for cash, non- commissionable and non-replaceable if lost or stolen;
6. Certificate can only be used once;
7. Certificate cannot be sold separately;
8. Hotel reserves the right of final interpretation of all terms & conditions of use, which are subject to change without prior notice.

- This certificate entitles the member for 01 afternoon tea set for 02 people at Lush Salon.

1. Certificate is non-transferable.
2. Minimum 24-hour advance notice required.
3. Not valid for room service;
4. One certificate per table per visit, cannot be used in conjunction with any other certificates, hotel special offers, discounts or promotions;
5. Certificate cannot be exchanged for cash, non- commissionable and non-replaceable if lost or stolen;
6. Certificate can only be used once;
7. Certificate cannot be sold separately;
8. Hotel reserves the right of final interpretation of all terms & conditions of use, which are subject to change without prior notice.

- This voucher is valid for 02 drinks of your choice from the menu.

1. Certificate is non-transferable.
2. Minimum 24-hour advance notice required.
3. Not valid for room service;
4. One certificate per table per visit, cannot be used in conjunction with any other certificates, hotel special offers, discounts or promotions;
5. Certificate cannot be exchanged for cash, non- commissionable and non-replaceable if lost or stolen;
6. Certificate can only be used once;
7. Certificate cannot be sold separately;
8. Hotel reserves the right of final interpretation of all terms & conditions of use, which are subject to change without prior notice.

1. Membership cards are the property of the issuing agent and will be destroyed upon expiration or loss. Membership card is valid only to the date embossed on said cards. Membership card has no cash value. Membership term is valid for one (1) year after initial purchase date.
2. L7 Club membership and its collaterals have no cash value.
3. L7 Club membership is not transferable unless stated otherwise.
4. L7 West Lake Hanoi by LOTTE reserves the right to change, modify or amend membership benefits, participating hotels & restaurants listings and any terms and conditions communicated in this or any other Priority Privilege material, at its absolute discretion at any time, without giving a reason and without notice.
5. A member may terminate his or her membership by giving notice in writing and by returning the membership card, all certificates and receipts within 10 days of receiving the membership pack.
6. Membership Privilege shall not be liable for any amount greater than the membership fee to any member as a result of cancellation of his or her membership.
7. Without prejudice to any other mode of proof, through payment for L7 West Lake Hanoi by LOTTE a member accepts these terms and conditions as amended from time to time and agrees to be bound by them.
8. L7 West Lake Hanoi by LOTTE reserves the right to cancel or suspend membership at any time, if it is suspected the membership is being operated fraudulently.
9. The list of participating restaurants is subject to change without notice. Please confirm availability when booking.
10. Any certificate issued as part of the membership shall not be replaced if lost. Lost or stolen cards must be reported to L7 West Lake Hanoi by LOTTE Customer Service Centre. A processing fee will be charged for each replacement membership card, with the same expiration date as the previously issued card.

11. Any card issued as part of the membership can be replaced if lost. Lost or stolen cards must be reported to L7 West Lake Hanoi by LOTTE Customer Service Centre. A processing fee will be charged for each replacement membership card, with the same expiration date as the previously issued card.
12. Should, for any reason, the L7 Club membership programmed be discontinued, L7 West Lake Hanoi by LOTTE shall have no financial liability to the member.
13. You must be 18 years of age or above to join L7 Club.
14. Best Available Rate means the lowest publicly available unrestricted rate.
15. Blackout dates may apply. Blackout dates Include: Before Christmas Day, Christmas Day, New Year's Eve, New Year's Day, Valentine’s Day, International Women’s Day, Easter Brunch Buffet, Hung King's Commemoration Day, Vietnamese Liberation Day, Liberation Day, Mid-Autumn Festival, Vietnamese Women’s Day, Vietnamese Lunar New Year TET and additional local blackout dates, etc. Please check when booking membership benefits are available on the date required.

We understand and appreciate members' concern about the privacy afforded to information collected about them. L7 West Lake Hanoi by LOTTE is bound by the National Privacy Principles contained in the Privacy Act. We now provide the following privacy statement that relates to personal information collected about members of L7 Club.

The information collected by L7 West Lake Hanoi, its Agent or Administrator, includes your name, business and home address, business & home contact numbers, fax, email, credit card details. Collection of this information is necessary to process and deliver your membership. It also ensures that we are able to contact you for renewal in 12 months’ time to ensure your continuity as a member. If the information we collect about you were not provided, we may not be able to process your membership or contact you to renew your membership in 12 months’ time or to update you on promotions, thus limiting your membership benefits.

The information collected by L7 West Lake Hanoi by LOTTE is only disclosed to our fulfillment house and mail-houses under strict contract and may be stored overseas by Lotte Group. To ensure that members obtain the full benefit of being a L7 Club member, we may from time to time send you information and specials on products and services of our business partners. You may cancel this benefit by contacting us and asking to be removed from third party promotions.

If you cease to become a member of L7 Club we will retain your details for 12 months so that you can easily rejoin when you wish to.

You may request access to the personal information that L7 West Lake Hanoi by LOTTE holds about you by contacting the L7 Club Customer Service Centre.