If you left belongings in your room, we can mail them to you with payment by COD.

Please visit the front desk between 9:00 AM - 11:00 AM, or call us from your room, and we will help you collect your laundry. We will deliver it to your room after 7:00 PM.
(Rush orders are accepted until 7:00 PM and will incur a 100% surcharge on the regular rate.)

Please use the hotel address as the recipient, but you must enter your name and stay dates.

Address: 9F Front Desk, 415 Teheran-ro, Gangnam-gu, Seoul
Tel.: +82-2-2011-1000
Recipient: Stay Date O/O, Name on the reservation

Please use the hotel address as the recipient, but you must enter your name and room number.

Address: 9F Front Desk, 415 Teheran-ro, Gangnam-gu, Seoul
Tel.: +82-2-2011-1000
Recipient: Room #O, Guest Name

To use this, please visit the front desk on the ninth floor and let us know your room number.

We have wheelchairs and strollers available for rent. However, supplies are limited so please check for availability in advance.

We have bed guards available for rent. However, supplies are limited so please check for availability in advance.

Check-in starts at 3:00 PM, and check-out is up to 12:00 PM.

Early check-in may be available on the day of check-in depending on the circumstances. An additional fee of KRW 40,000 will apply for check-in between 12:00 PM - 3:00 PM and KRW 80,000 for check-in between 9:00 AM - 12:00 PM. The equivalent of one night’s stay will be charged for check-in before 9:00 AM.

Late check-out up to 3:00 PM will incur an additional charge equivalent to 30% of the regular room rate, 50% of the room rate up to 5:00 PM check-out, and 100% for check-out after 5:00 PM.
(You must make a reservation in advance. If you let us know on the same day, late check-out may not be available depending on room availability.)

The parking lot is free to use. Please visit the front desk after parking and register your license plate number to enter and exit the parking lot at any time during your stay. However, if the parking lot is full, you must use the paid parking lots near the hotel.

Please visit the front desk on the ninth floor and we will assist you with storing your luggage.

Please note that pets are not allowed to stay in our hotel rooms.

There is a currency exchange machine in the lobby of the ninth floor. If you wish to use the machine, you must bring a form of identification (passport, driver’s license, resident registration card, etc.)

A convenience store is located on floor B1.

The card used to make the reservation is only required to secure your booking on the website. Your payment will be processed at check-in.

If you made your reservation on the official website, you can cancel your reservation by 6:00 PM one day before check-in (KST). If you made your reservation using certain promotions or another company’s platform, the cancellation policy may vary.
If your reservation is changed or canceled after the free cancellation deadline, a penalty equivalent to the rate of the first night of your reservation will be charged.

Yes, there are rooms available. Please contact the reservation office for access.

Only suites can accommodate extra beds, and additional charges will apply. Please contact the reservation office for more details.

The rooms are located between floors 11 and 27, and we offer the City View or Garden View.
The room rates vary depending on the room type.

Minors (under 19 years of age) must be accompanied by their parents or legal guardians in order to stay at the hotel.

We do not charge a fee for additional guests.

Yes, but additional charges will apply.
For inquiries or to make a reservation, please e-mail rentcarseoul@lotte.net.

Please contact us via the phone number or email address below.

L7 Hotels Reservation Center (9:00 AM - 6:00 PM)
- Tel.: +82-2-555-8007
- E-mail: rsv.l7.gangnam@lotte.net

The front desk is on the ninth floor. Dial “0” from the phone in your room to call the front desk.

Each room has free Wi-Fi. Connect to “L7 GANGNAM” - no password necessary.

You may make calls to locations within and outside the hotel using the phone in your room.

To call another room in the hotel: 7 + Room number (e.g., Room 2701 > 72701)
To make a domestic call: 9 + Phone number
To make an international call: 0 + 001 + country code + phone number

A charge will apply for domestic and international phone calls. Please make your payment at check-out.

Complimentary amenities including two bottles of mineral water, drip coffee, slippers, bathrobe, shower cap, cotton swab, body sponge, shampoo, conditioner, body wash, and body lotion are available in the room.
In accordance with the Act on the Promotion of Saving and Recycling of Resources, hotels with 50 or more rooms are prohibited from providing disposable toothbrushes and toothpaste. Please purchase these items from the MAXI BAR (vending machine) on the ninth floor or at the convenience store on floor B1.

The refrigerator in the room does not include a freezer. Please visit the front desk on the ninth floor and we will store your items for you.

You may watch Netflix in your room. Press the INPUT button on the remote control, connect to HDMI 1, then enter your ID and password. Please remember to log out before you check out.

The mirroring feature may be used on Galaxy devices. If you have an iPhone, please visit the front desk to rent a mirroring device.
However, streaming services cannot be used on iPhones due to conflicts with the Apple security policy and copyright issues.

This space is exclusively for hotel guests. It is located on the ninth floor and is open from 6:00 AM to 10:00 PM. Please bring your own workout clothes, socks, and shoes.

This space is exclusively for hotel guests. It is located on the outdoor terrace on the tenth floor and is open from 10:00 AM to 10:00 PM. However, since it is located outdoors, it may be closed depending on weather conditions.

The coin laundromat is on the ninth floor and is open 24 hours a day.
There are washing machines, dryers, a change machine, a detergent vending machine, irons, and ironing boards The washing machine and dryer cost KRW 5,000 each. Detergent packs cost KRW 1,000 each.

Please use the MAXI BAR (vending machine) in the lobby on the ninth floor.

Room service is available from 9:30 AM to 9:30 PM. Press “1041” from the phone in your room to place an order.

You can make restaurant reservations by calling the phone numbers below:

Floating Restaurant: +82-2-2011-1041
Floating Bar: +82-2-2011-1041

For event spaces inquiries, please call the number below for a consultation.

L7 GANGNAM Sales Department: +82-2-2011-1000 → Press “2” to speak to the front desk

They are located on the ninth floor of L7 GANGNAM. Available spaces are Talk & Talk and Talk & Play.
The maximum capacity for Talk & Play is 70 people, and for Talk & Talk 12 people.
* The maximum capacity depends on the room set-up.

To register, please visit the front desk on the ninth floor and explain that you are an event space guest.