Yes, you can send it to our hotel address. Please include the name of the person who made the reservation, the reservation number, and a mobile phone number. Before sending, kindly email our front desk at am.saigon@lotte.net. Our address is 2A-4A Ton Duc Thang Street, District 1, and you can reach us at +84-28-3823 3333

It takes approximately 30 minutes by taxi from Tan Son Nhat International Airport to LOTTE HOTEL SAIGON.
We offer an airport pickup service (with surcharge) for your convenience. For assistance, please send your inquiries to reservation.saigon@lotte.net.

Check in time at 2:00 PM and check out time at 12:00 PM

Yes, you can leave your luggage at our concierge before check-in or after check out

If you are guest of the hotel, you do not need to pay for the parking lot

Yes, high speed wifi is available for free.

We apologize, but pets are not allowed in the hotel. Thank you for your understanding.

We apologize, but there are no vending machines in the hotel. However, there is a convenience store nearby for your convenience.

We apologize, but the hotel does not have coin laundry machines or dryers. However, laundry services are available. Please contact our Front Desk for assistance.

Yes, we offer wheelchairs or strollers free of charge.

Yes, there is a convenience store (GS 25) near the hotel.

We apologize, but the hotel does not have foreign currency exchange machines. However, foreign currency exchange services are available. Please contact our Front Desk for assistance.

 Please settle room charge in advance. Please contact directly to Reservation for more detail.

 Riverview and City view will be based on the different room rates. Please contact directly to Reservation for more detail.

 We have two handicap rooms and all rooms can be accessed with a wheelchair.

 It will be based on the room availability upon arrival.

 Room rate will be calculated base on the number of Guests who stay. Please contact directly to Reservation for more detail.

 Yes, you can pay with room gift voucher.

 Please contact directly to Reservation for more detail.

 We issue the normal invoice for Guests. In case Guests request for Tax invoice. Please share us the detail in advance.

 We accept for types of credit card: VISA, MASTER, AMEX, JCB

Please press the extension "135".

Please use the control panel in your room to turn on the lights in the room.

Please use the control panel in your room to use the air conditioning or contact with our receptionist.

We apologize, but the windows in your room cannot be opened. Thank you for your understanding.

Please settle payment for your room in advance and contact Reservations for more information.

Yes, you can use the telephone provided in the room.

We will clean your room daily during your stay.

Yes, there is a charge for drinks in the refrigerator.

No, there is not an OTT service available on TV.

Yes, Our room service is available seven days a week, 24 hours a day.

Yes. Our guest can make reservation by visit hotel website as below
https://www.lottehotel.com/saigon-hotel/vi/dining.html"

Our bar has no restriction to minor.

Please visit our website for the most update offer available.
https://www.lottehotel.com/saigon-hotel/vi/hotel-offers/dining-promotions.html

Breakfast open from 6:00 AM to 10:00 AM

Guest can call to our hotline in each restaurant.
Canvas: +84 898 117 989
Ottimo: +84 906 983 183
Legend Lounge: +84 909 361 963
Yoshino: +84-28-3823-3333 Ext. 222

Guests using hotel services are entitled to complimentary parking.

For Self Parking:
Motorbikes: VND 6,000/ four hours
Cars: VND 50,000/ four hours

Smoking area is set up at the terrace of Canvas restaurant at the ground floor.

Lotte Hotel Saigon is a non-pet friendly hotel.

Please contact with Event Team at email to: events.saigon@lotte.ne tor tel: +84-28-3823 3333 ext: 225

Standard AV equipment includes: LCD projector, white screen, flipchart with markers, podium, microphone.

Function rooms located on 2/F
The Lawn located on G/F

Yes, you can book a room before the event.

Quotation to be sent base on specific event.

Please contact with Event Team at email to: events.saigon@lotte.ne tor tel: +84-28-3823 3333 ext: 225.

Buffet or Set menu to be served.

Please contact with Event Team for site inspection at events.saigon@lotte.net or tel: +84-28-3823 3333 ext: 225

Yes, it is possible to sample the wedding menu. Please contact with Event Team at events.saigon@lotte.net or tel: +84-28-3823 3333 ext: 225

Fitness Center- Location: Ground Floor, Hours:24/7, Spa-Location: Ground Floor, Hours:11:00-21:00