Please use the hotel address as the recipient address, but you must enter the name of the building where you’ll be staying and the guest’s name.

Address: LOTTE HOTEL JEJU, 35 Jungmungwangwang-ro 72-beongil, Seogwipo-si, Jeju
Tel.: +82-064-731-1000
Recipient: LOTTE HOTEL JEJU 8F Concierge, Stay Dates: O/O, OOO (Guest’s Name)

You can take a free shuttle between LOTTE HOTEL JEJU ⇔ Jeju Airport. Advance reservations required.

Check-in is at 3:00 PM and check-out is at 11:00 AM.

Yes, we can store your luggage before check-in or after check-out.

Unfortunately, we do not offer special services for birthdays.

Parking is free for hotel guests. Please give your license plate number to a staff member at check-in.

He:on is exclusively for hotel guests. You have unlimited access during your stay.
Location: 1F Outdoor Garden
Hours: 9:00 AM - 11:00 PM (May - October) / 9:30 AM - 10:00 PM (November - April)
Guests may use the pool on the check-in date and until 3:00 PM after check-out. (Subject to change depending on hotel circumstances.)

Our hotel is non-smoking in all areas, including balconies. If you are found to be smoking in the room, a penalty of KRW 200,000 will be charged.
The smoking area is at the rear exit of the hotel.
There are no convenience stores inside the hotel building. However, there is a convenience store on the square when you exit through the fitness building on 8F of the main building. (Hours of Operation 8:00 AM – 1:00 AM)

Wi-Fi is available free of charge.
There is no password, you can simply use the Wi-Fi with the strongest signal from your room.

Unfortunately, pets are not permitted anywhere in the hotel.

There is no coin laundromat or dryer, but we offer laundry services for a charge so that you can receive clean laundry delivered to your room.
If you just want to spin-dry your clothes, please use the spin-dryer in the locker room of the outdoor swimming pool.
A drying rack is available in all rooms.

Yes, there is a 7-Eleven on either side of the hotel.
7-Eleven LOTTE HOTEL Branch: Located in the outdoor garden to the left of the main hotel entrance
7-Eleven Jungmun LOTTE Branch: Located in the Cafe Bake Make Roast building to the right of the main hotel entrance.

You can use LOTTE Department Store gift certificates or Korea Travels gift certificates toward the amounts you pay directly at the hotel.
However, please note that we only accept paper gift certificates. Mobile gift certificates are not accepted.

Yes, there is.
The currency exchange machine is located in front of the Peninsula Lounge and Bar. It can be used from 6:00 AM to 12:00 AM.
Please visit the front desk to exchange currency outside of these hours.

The Internet Lounge is located inside the E/V hall of the lobby. It is available to use during your stay.
If you need to use the printer, you can print the first five pages free of charge. Each additional page will cost KRW 200.

Electric vehicle charging stations are located in the outdoor parking lot to the left of the main hotel entrance.
There are standard chargers, quick chargers, Tesla chargers, and Hyundai E/V charging stations.

The main building and annex building opened at the same time. The lobby and restaurants are in the main building. The annex building is connected to the main building with Building A and Building B.
· Main building (1F - 12F): Deluxe room (Mountain View), Premier room (Ondol, Garden View, Ocean View, Hello Kitty), Suite (Mountain View, Ocean View)
· Annex Building (1F - 11F): Deluxe room (Ondol, Garden View), Charlotte room (Garden View, Terrace Ocean View, Corner Suite)
· The Pool Villa Suite is a separate room located in the outdoor garden.

These rooms have a limited view because they are blocked by structures which are part of the hotel complex.

Yes, there are connecting rooms, but please note that they can only be confirmed at check-in.
Connecting rooms: Charlotte Family Twin Garden, Premier Family Twin Garden

Yes, the Charlotte Family Twin Garden room type is wheelchair-accessible. Please contact the reservation office to use it.

Minors are not permitted to stay at the hotel without a guardian, in accordance with the Juvenile Protection Act and other relevant laws.
Minors (under 19 years of age) must be accompanied by a legal representative to stay at the hotel. Identification may be requested at check-in to confirm their age.

You may make reservations over the phone or on our official website or app.
Room Reservation: +82-1577-0360
· Hours are from 9:00 AM - 6:00 PM.
· We are open year-round.

You can make a reservation using the LOTTE HOTEL JEJU official website (website and mobile app).
(Sign in → Room reservation → Special offers → Room promotions → Select desired package → Book → Select desired stay dates and number of guests and book)

You can sign up for LOTTE HOTEL REWARDS membership to book members-only products.
You can sign up for LOTTE HOTEL REWARDS through our website. Sign in to book members-only products.

You may add additional guests up to the capacity of each room type.
For questions regarding room capacity policies, please contact the reservation office. (Tel. +82-1577-0360)
Charge for additional guests: KRW 24,200 per person per night (Extra bed not included / Advance inquiries required)
(Price is subject to change depending on hotel circumstances.)

An extra bed may be added at an additional charge of KRW 48,400 per night (VAT included). Please note that not all rooms are eligible for an extra bed.
(Price is subject to change depending on hotel circumstances.)
. Rooms not eligible for an extra bed: Hello Kitty room, Double Double room, Charlotte Room, Suite
. For the Ondol Room, an extra blanket is provided instead of an extra bed.

Shampoo, conditioner, body wash, body lotion, and soap are provided in the room.
To participate in reducing the use of disposable items as part of the “Re:think” campaign, toothbrushes, toothpaste, razors and shaving gel are available separately for purchase.
* There are no separate amenities for children.

Please be aware that quantities are limited. If you require a rental item, kindly make a request in advance after booking your stay.
These items can only be used within the hotel premises and cannot be taken outside.

· Bottle sterilizer, baby bed (up to 24 months), baby bathtub (up to 12 months), foot stool, toilet seat cover, safety guardrails, stroller, humidifier
. Please note that air purifiers and dehumidifiers are not provided.
A drying rack is available in the room.”

■ Information on Cancellations, Changes, and No-shows
* Peak season (April - October, December 22 - 31)
. Seven days before the check-in date: No cancellation fees
. One to six days before the check-in date (until 6:00 PM): 30% of the first night’s rate
. One day before the check-in date (6:00 PM or later) and no-shows: 100% of the first night’s rate

* Off–peak season (all other times aside from the peak season)
- Three days before the check-in date: No cancellation fees
- One to two days before the check-in date (until 6:00 PM): 20% of the first night’s rate
- One day before the check-in date (6:00 PM or later) and no-shows: 100% of the first night’s rate

* Some promotional prices are subject to a separate cancellation policy. In the event of a cancellation, a cancellation fee equivalent to 100% of the first night’s rate will be charged.
* For reservations that were not made through the official hotel website or app, the policies of the relevant reservation channel will apply. Please take note when making your reservation.

* Inquiries and Reservations: +82-1577-0360

The credit card you registered when you made your reservation on the official website, app, or over the phone is only used as a security measure. Your payment will be processed at check-in.
For any questions regarding accommodation payments, please contact the reservation office.
* LOTTE HOTEL JEJU Reservation Office (9:00 AM - 6:00 PM)
- Tel.: +82-1577-0360
- E-mail: rsv.hotel.jeju@lotte.net

If “Pay directly at the hotel at check-in” is the payment method for your reservation, we can accept cash, credit/debit cards, LOTTE gift cards (paper), LOTTE REWARDS Points, L-Points, and Korea Travels gift certificates (paper). This is subject to change depending on affiliate circumstances.

For any questions regarding room reservations at LOTTE HOTEL JEJU, please contact us through the phone number or e-mail below.

* LOTTE HOTEL JEJU Reservation Office (9:00 AM - 6:00 PM)
- Tel.: +82-1577-0360
- E-mail: rsv.hotel.jeju@lotte.net

If “Pay directly at the hotel at check-in” is the payment method for your reservation, we accept cash, credit/debit cards, LOTTE gift certificates (paper), LOTTE Rewards Points, L-Points, and Korea Travels gift certificates (paper). This is subject to change depending on affiliate circumstances.

A double room comes with one double bed (queen size). A twin room comes with two single beds with a nightstand between the beds.
A family twin room comes with one double bed and one single bed with a nightstand between the beds. A family double double room comes with two double beds (queen size).
Room types are the same regardless of the view. Beds are fixed in the room.

You can choose the bed type and view.

Before 11:00 AM, early check-in costs 50% of the regular rate. After 11:00 AM, the fee is 30% of the regular rate.
Late check-out up to 3:00 PM costs 30% of the regular rate. Check-out up to 5:00 PM costs 50% of the regular rate, and late check-out after 5:00 PM costs 100% of the regular rate.

If you made your reservation through the official website, you will earn Rewards points for the room rate on the day after check-out.

To turn on the room lights, insert the card key in the slot on the wall on the left side of the door.

You can use the thermostat on the wall.
Press the ON button and set the temperature, and the air conditioner/heater will work automatically to reach the desired temperature.
If the balcony door is opened, the air conditioning and heating system will automatically turn off. Please make sure you turn the handle up after closing the balcony door.

· This facility is a free space for guests only. It is closed on the first Tuesday of each month.
· It is open from 6:00 AM to 11:00 PM.
· Swimsuits and swimming caps are required.
· Items for rent: Swimsuit: KRW 9,000 / Swimming goggles: KRW 3,000 / Swimming cap: KRW 3,000
· Children can enter when accompanied by their guardian.

· Tubes up to 1m can only be used in the kids pool.

· Children’s life jackets (4-6 years of age) and kickboards are available to borrow free of charge.

· This facility is a free space for guests only.. It is closed on the first Tuesday of each month.
· It is open from 6:00 AM to 11:00 PM.
· Workout clothes, socks, and sneakers are available to borrow free of charge.
· Only guests aged 16 and above can enter.

· This facility is only for hotel guests.. It is closed on the first Tuesday of each month.
· It is open from 6:00 AM to 11:00 PM.
· Hotel guests : Adults - KRW 15,000 / Children - KRW 10,000 (37 months to elementary school students)
· 37 months to 13 years old, must be accompanied by a parent.

· One tennis court: KRW 100,000 (up to 4 people per court, for 2 hours)
· Hotel guests: KRW 80,000
· Each additional hour: KRW 50,000 (Hotel guests: KRW 40,000)
· Rental items: Tennis racket(KRW 5,000 each), tennis balls are provided free of charge
· Reservation inquiries: Fitness Club 064-731-4280
· It is open from 6:00 AM to 10:00 PM.
· Please note that a reservation is required and court access is restricted to the maximum number of users and hours of operation.
· Access may be restricted based on the court and the weather conditions.
· The facility is closed on the first Tuesday of each month. Monthly closure is subject to change depending on hotel circumstances.
· Hard court tennis shoes must be worn.
· Additional fees apply when using non-designated courts.
· No pets, alcohol, or food are allowed.
· Electric heaters are prohibited. Tennis courts must only be used for tennis.

After you check-out all facilities can be used until 3:00 PM.
If you need to store your luggage, please ask the concierge. Shower rooms, changing rooms and locker rooms are available at the outdoor swimming pool He:on.
Parking is also free until the afternoon on the day of check-out.

You can change your booking from breakfast to brunch without additional charges. Advance reservations are required for brunch.
For reservations or inquiries, please call La Seine at +82-64-731-4265.
(Additional charges may apply for special buffets.)

Room service is available 24/7.
Dial 1 from the phone in your room to place an order.