Address your package to the hotel’s street address and mark it for the attention of the ARAI Front Desk. If you are a guest of the hotel, please include the name used on the reservation and the building of the hotel where you will be staying.
LOTTE ARAI RESORT, 1966 Ryozenji, Myoko, Niigata 944-0062, ATTN: ARAI Front Desk

If you are staying at ARAI, please write "ARAI Front Desk". If you are staying at the LODGE, CLUB or the at the NEST, please write "LODGE Front Desk" and your name.

There is a free shuttle bus between LOTTE ARAI RESORT and Joetsu-Myoko Station.
① Reservations must be made in advance, so please make your reservation through the dedicated website by 07:00 on the day of your visit.
② It always aims to run on time. Please wait in the front lobby with plenty of time before departure.
If you need a timetable, please contact the front desk staff.

※About pick-up/drop-off points
-At the station：
・West exit of the Joetsu-Myoko Station.
-At the hotel：
・For Superior / Character Room Guests： At the roundabout in front of ARAI building.
・For Deluxe / Suite Guests：At the roundabout in front of the LODGE building.

[Check-in]
Check-in procedures are available from 12:00.
Rooms will be ready from 15:00.
* Please note that the check-in time may be delayed depending on the number of guests.

[Check-out time]
The check-out time starts from 11:00.

You may leave your luggage with the front desk before check-in and after check-out.

In the case the guests cancels his/her reservations, the following cancellation fees apply;

1) 8 or more days before the planned check-in date : No cancellation fees shall apply
2) 7 or less days to go until the planned check-in date : 100% of the of the reservation fee.
3) In the case of cancellations on the day or No-Shows : 100% of the of the reservation fee.

Changes to the reservations can be made until 18:00 (Japan standard time) 1 day before the check-in date.

Depending on occupancy and demand on the day of the change request, the change may not be possible, or additional charges may apply.

Additionally, please be aware that cancellation policies may differ for different accommodation plans.

The parking lot may be used free of charge.

You can find the Onsen (Hot springs) on the 2nd floor of the ARAI Building.

※Bath towels and face towels are available for rent at the Hoshizora Onsen.
However, please bring towels provided in your room as there is no staff on duty between 06:00 - 09:00.
* Yukata and slippers may be worn inside the hotel only when going to the Hoshizora Onsen.
* Please wear casual clothes in restaurants and other public spaces in each building.

[ Use of Hoshizora Onsen after check-out ]
After check-out, you can use the hot spring baths at the following rates
Adults: ¥500 / Children: ¥250
* This offer is available to guests who stayed the previous day.

The indoor pool is open all year.
The outdoor pool is only open during the summer.
Please be informed that guests who does not have free pool usage included in their booking plans will be charged separately for use of the pool facilities.

Free Wi-fi is available throughout the hotel and within the rooms.
Please connect to the Wi-Fi with the name "LOTTE ARAI Resort" with your device.
There is no password.

Unfortunately, we do not have any rooms where guests can stay with their pets.
Pets are allowed in the parking lot, outdoor plaza, forest walk, gondola, and on the terrace of PLATE restaurant during the green season.

Vending machines are located on the 1st floor of the Village station, the B1 floor of the ARAI building, and on the 2nd floor of the LODGE building.
(Juices, alcoholic beverages, snacks, ice cream, etc.)

Yes. There are ice makers in two locations, on the 3rd an 4th floors of the ARAI building and located on the 2nd floor of the LODGE building.

Coin laundry machines are available 24 hours a day on B1 floor of the ARAI building (Annex) and 2nd floor of the LODGE building.
Washing machine ¥500, Dryer ¥100 / 10 min.
There is a money exchange machine on-site.
Laundry detergent is not required.

Wheelchairs and strollers are available, but may only be used inside the hotel.
Numbers are limited, so please inform the information desk or front desk if you wish to make use of these.

7-Eleven’s Nagamori branch and Lawson, and Roadside Station ARAI are around 15 minutes away by car.

Yes, it is available at the front counter on the first floor of the ARAI building.

We kindly ask that you pay for your stay fee when you check in.
We accept payment via cash or all major credit cards.

There are two types of rooms available: the "Mountain View" rooms looking up at the mountain and the ski slopes, and the "Forest View" looking down from the mountain with a glimpse of the surrounding forests and the city of Arai down below.

* Mountain View rooms overlook the Plaza area and ski courses.
* Forest View rooms can offer beautiful forest views. However, please note that some rooms may have a view of the parking lot.

Please contact us in advance if you have any specific requests.

There are two step-free rooms in the ARAI Building and two in the LODGE Building.
Depending on the room type or other circumstances of your reservation, we may not be able to fulfill specific requests, so please contact us in advance.

The front desks are located on the 1st floor of the ARAI Building and B1 floor of the LODGE Building.
Please visit the front desk near you for any concerns or queries .
Alternatively, you can dial "front desk" or "0" on the phone in your room.
The front desks are open 24 hours a day.

To turn on the lights in the room, insert the card key into the key case slot next to the room entrance door.

Please use the control panel on the wall of the room to adjust the temperature to your preference.

Please wear the bathrobe provided in your room only.
* Yukata and slippers may be worn inside the hotel only when going to the Hoshizora Onsen.
* Please wear casual clothes in restaurants and other public spaces in each building.
Various amenities for children are available.
Please ask at the front desk if you have any requests.

Yes, you can open the window in your room. However, please note that since we are located in the mountains, if you leave the window open, insects may enter, so please be careful and don't leave the window open when you are not in the room.

The way to open and close the door is different in each building.

ARAI Bldg：Room keys are card-operated. Place the card key on the sensor on the doorknob to unlock the door. The door will then auto-lock when shut.
LODGE Bldg：Room keys are cylinder type. The door is auto-locking.
CLUB Bldg：Room keys are cylinder type. The door is not auto-locked, so please close the door with the key when you go out.

Please be sure to always bring your room key with you when you go out.

As a general rule, payment is required upon arrival. If you use additional services during your stay, we will settle the payment at the time of departure.
Particularly during high season, it can get crowded at the front desk for check-outs around 10:00 on the day of departure. Please be considerate and give yourself plenty of time to settle your bill.

Feel free to use the telephones provided in your rooms.
To call other rooms within LOTTE ARAI: press 7 + room number (4 digits, example: 0376, 1531 ...).
To call a domestic phone number in Japan: press 9 + phone number from area code.
For International calls: press 9 + 010 + country code + phone number
* Please remember call charges apply for all domestic and international calls in Japan.

As a general rule, the housekeeper will clean the rooms between 11:00 and 15:00 every day.
To support the environment, the bed sheets, duvet covers and pillowcases are changed once every two days. If you feel you do not need the cleaning service, please hang the "THINK NATURE CARD" tag on the doorknob on the corridor side of the door, then you can get resort money of 1000JPY.
Resort money will be provided from under the door.

Free Wi-fi is available throughout the hotel and within the rooms.
Please connect to "LOTTE Arai Resort" with your device.
There is no password.

Only mineral water marked “free” is free of charge. Please note that there is a charge for other drinks within the refrigerator.

Unfortunately, the hotel does not offer room service. Please use the restaurants and cafes within the hotel grounds for meals.

Reservations can be made for dinner only. Please make a reservation from each restaurant page.

We are open from 09:00 to 17:00 (until 18:00 during the summer holiday period)
The Activity reception desk opens at 08:30
Opening hours may vary depending on the activity.

We are open for business even in the event of light rain or wind.
In the event of thunderstorms, strong winds, weather warnings or any changes in the weather that the on-site staff deems may be a risk to staff or guest safety, operations may be temporarily suspended.
If constant evaluation is required throughout the day, it will be done by the on-site staff and will change operational status accordingly.

All activities are available.
In the case of the benefits of the Stay Plan, you can use them before/after your check-in.

(1) Cancellation up to 1 day prior to the activity date: Free of charge.
(2) Cancellation on the day: 50% of the fee will be charged as a cancellation fee.
　　In the event of a natural disaster or cancellation due to the organizer's convenience, 100% of the cancellation fee will be refunded.
Please note that cancellation fees other than the above may apply depending on the plan.

Minimum age is 4 years old. (Some activities have different age restrictions.)
Preschool children must be accompanied by a parent or guardian.
Children under 3 years old are not allowed to participate in activities.

It is possible to just watch your friends and family participate in most activities.
However, please be advised that although children over the age of 7 can participate in most activities by only themselves, all preschoolers or children at or under the age of 6 must be accompanied by a parent or guardian.

Please use the P1 and P2 parking lots.
For Tree Adventure, please use the parking lot in front of the Adventure House.

Yes, there are lockers of different sizes for 200 JPY, 500 JPY, and 1,000 JPY.
Please be informed that you will not be allowed to participate in most activities if you are carrying any luggage; please put all your luggage and belongings in the lockers.

Activities are closed every Wednesday with the exception of national holidays, the Japanese golden week and the Obonn.

Please be informed that numbered tickets are required for the Playground and the Tree adventures.
These number tickets are only available on the day at either the Ticketing & Information center at the Village Station, or at the adventure center at the Tree adventure area.
Please be advised that you have to be in person to be issued a ticket and this cannot be issued over the phone.

Group discounts and pricings are available depending on the number of people participating.
Please contact us for more information.
TEL: 0255-75-1155